Crafted for those who expect the extraordinary—join Privilege Club by Westin today.

Yes. Once the membership is activated, members can access exclusive offers and digital vouchers via the Privilege Club by Westin mobile app.

The membership is valid for a complete 12 months from the day of enrollment.

Membership includes a curated selection of privileges at the Westin Resort Guam, such as exclusive member only local room rates, group dining discounts, a variety of lifestyle  voucher, and many more offers.

For full details on all benefits, please click here.

Membership privileges are valid across participating restaurants at The Westin Resort Guam, including:

- Taste
- Issin Japanese Restaurant
- The Mix
- Misty’s Pool Bar
- Starlight Barbecue
- Prego

Kindly present your in-app membership card to enjoy the benefits.

Yes. Card benefits and vouchers may not be applicable on selected blackout dates such as public holidays, festive periods, or special events. Specific dates will be communicated in advance.

No, membership card discounts on food and beverages cannot be used in conjunction with any other member discounts, offers, or special promotions. Only one membership card can be used per table or group, per visit.

No, your membership is non-transferable. The member must dine in and be present at all times when utilizing the member benefits.

Any request to cancel a membership must be made within seven (7) working days from the date of purchase. In the event of cancellation, there will be no refund of the membership fee if the member used any of the card benefits  or voucher benefits.

Upon enrollment, a Privilege Club by Westin associate will assist and provide you with the mobile app to download on your apple or android device.

Step 1: Download the mobile app onl your apple or android device
Step 2: Open mobile app and log in
Step 3: Log in using your membership card number and the registered PIN provided by the Privilege Club.

No, our program does not issue physical cards. To enjoy your exclusive benefits, simply use the Privilege Club by Westin mobile app, which provides your digital membership card and e-vouchers instantly.

Members with a single membership can log in using either their membership number or registered phone number. If you have multiple memberships, you must use your membership number.

Simply present your digital membership card on the app to the restaurant staff at the time of payment. The benefit will be applied directly to your dining bill according to the tiers’ food and beverage structure.

Please note that you need to be present at the dining outlet before redeem the e-voucher. Simply follow the steps bellow:

Step 1: Open the Privilege Club by Westin mobile app, click on ""My E-vouchers"" and select your preferred voucher
Step 2: Accept the Terms & Conditions and click ""Redeem""
Step 3: Inform the hotel staff of your chosen voucher and ask them to initiate redemption
Step 4: The hotel staff will enter the Outlet PIN, then click ""Submit"" and then ""OK"" to confirm the voucher redemption

If a member or hotel associate redeems the wrong e-voucher, please contact our Privilege Club by Westin team. The team will verify the incorrect redemption and assist with the reinstatement process accordingly. Upon successful investigation, the voucher will be reissued within 24 working hours.

No. The membership and e-vouchers are non transferrable. The member must be present at all times.

* You may reach out directly to the Privilege Club by Westin at The Westin Resort Guam via phone at 671-647-0995 or through Business Whatsapp at 671-687-0466.

* Through the Privilege Club by Westin mobile app
Step 1. Open the Privilege Club by Westin mobile app
Step 2. Tap the menu icon (☰) on the top-left side of the screen
Step 3. In the menu, select ""My Profile"" then update your phone number and email address as needed

You can contact our Privilege Club by Westin Customer Service team via:
WhatApp: 671-687-0466
Business Hours: Monday – Friday |9:00 am - 5:00 pm (excluding observed holidays)

Please inform the restaurant front desk staff or contact our Privilege Club by Westin customer service team for assistance before making payment, as benefits may not be applied after the transaction has been completed.